Frequently Asked Questions
Are your products vegan?
Many of our products are vegan, and those that are not vegan contain beeswax. Each vegan product is labeled as such. All of our products respect animals and are ethically produced.
Are your products cruelty-free?
Yes! Hyssop Beauty Apothecary is a cruelty-free company. We never test on animals, nor do we purchase ingredients that promote animal cruelty. We are proud members of PETA's Beauty Without Bunnies program.
Why aren't all of your products organic?
There are certain ingredients that we feel are very important to purchase organic and will always do so. For all of our other ingredients, we decide if using organic is beneficial on a case-by-case basis. Some ingredients are wild-harvested.
What is the shelf-life of your products?
All of our products are best used within one year. We recommend storing your Hyssop Beauty Apothecary items in a cool place free from extreme temperature and humidity changes, and away from direct sunlight.
Do you use preservatives in your products?
Some of our products require a preservative to prevent mold and bacteria from forming. We use Lactobacillus Ferment for this purpose. Lactobacillus is commonly found in sauerkraut and kimchi and is very effective as a broad-spectrum antimicrobial.
Where are Hyssop Beauty Apothecary products manufactured?
We proudly handcraft all of our products in Nutley, NJ
Does Hyssop Beauty Apothecary use melt-and-pour soap?
No, all of our handmade soaps are made from scratch from wholesome ingredients. We make cold-process soap and hot-process soap, depending upon the product. None of our soaps are made from melt-and-pour soap base and none of our soaps contain propylene glycol.
Does Hyssop Beauty Apothecary use a co-packer or contract packer?
No. All Hyssop Beauty Apothecary branded products are made by hand and packaged on-site in our Nutley NJ apothecary.
Does Hyssop Beauty Apothecary sell white-label products?
No, Hyssop Beauty Apothecary does not sell white-label or private label products made by other manufacturers. All Hyssop Beauty Apothecary branded products are made by Hyssop Beauty Apothecary.
Does Hyssop Beauty Apothecary sell products made by other makers?
Yes. We continuously scout the local area for artisans who make products that compliment our line. Each maker is meticulously researched, including site visits, and must employ the same code of ethics as Hyssop Beauty Apothecary. That means the products must be made from all natural good-for-you ingredients, sustainable, and cruelty-free.
Is your packaging sustainable?
Yes! We are committed to practicing sustainable manufacturing methods and packing our products as low waste possible.
- All of our liquid products are packaged in glass. Check out our Bottle Buy Back Program!
- Our paper shopping bags are made from 100% recycled material.
- Our gift boxes are completely compostable.
- We choose recycled material gift boxes when available.
- Our branded tissue paper is 100% circular and may be composted or recycled.
- Our ribbon is 100% compostable.
- Our paper shred is made from 100% recycled paper and is 100% compostable.
- Our void-fill used in our gift boxes and in our shipping boxes is made from 100% recycled material and is 100% compostable.
- Our branded shipping boxes are made from 100% recycled material and are 100% compostable.
When will you ship out my order?
In-stock orders are processed immediately and ship out within 2 business days. We offer different shipping options to accommodate your needs.
Can I change or cancel my order?
Hyssop Beauty Apothecary is committed to processing orders as quickly as possible. As a small business, we may not always be able to respond to online inquiries immediately. For the fastest service regarding order changes or questions, please call us directly at 973-637-0325.
What is your return policy? Do you guarantee your products?
We want you to be thrilled with your purchase. If for any reason, you are unsatisfied with your order, you may return your Hyssop Beauty Apothecary product(s) within 30 days of purchase for a full refund. Shipping not included.
Where is your store?
Hyssop Beauty Apothecary is located at 674 Bloomfield Ave., Nutley, NJ
Click here for a map to our store.
Is parking available at your store?
Yes, there is off-street parking available along the side of the store, and on-street parking is abundant along Bloomfield Ave.
What are your store hours?
Hyssop Beauty Apothecary is open for business
Tuesday 10-6
Wednesday 10-6
Thursday 10-9
Friday 10-6
Saturday 10-6
We are closed on Sundays and Mondays.
Other questions?
Please contact us with any other questions and a Skin Care Apothecary will be happy to assist you.